The IT Service Management function has entered a new era. Long regarded as the set of practices and solutions for ensuring that technology is best meeting the needs of users,...
How likely is it that you’re still driving your first car, or living in your first house? Not very likely. In our personal lives, we migrate to different solutions...
As digital transformation reaches the pinnacle of hype-dom and every organization frantically struggles to become a Digital Enterprise, IT leaders must break through it all...
As digital transformation reaches the pinnacle of hype-dom and every organization frantically struggles to become a Digital Enterprise, IT leaders must break through it all...
Despite decades of R&D dedicated to Root Cause Analysis, along with numerous technology vendors who claim to offer it, the approach and concepts have been flawed.
Leading...
Machine-to-Machine (M2M) communications deployments are growing at a rapid pace around the world as IT leaders discover the many benefits connected devices can bring to their...