The IT Service Management function has entered a new era. Long regarded as the set of practices and solutions for ensuring that technology is best meeting the needs of users,...
Building automation into your IT department is vital if you want to provide high–quality, scalable IT services to your employees. By automating your IT tasks, you’ll...
The primary objective of the IT department is to support the growth and smooth operation of the business unit or of the entire organization. This implies that IT must ensure...
If you’re the owner of a small- to medium-sized business, you may have toyed with the idea of outsourcing your custom software development. You may have even taken...
Recently, a company spent $25 million in CRM system’s execution. The company has been one of the leading forest-products companies in the world but for the past several...