Contact Center Managers’ Roadmap to the Future in the Cloud (North American Event)

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Featuring Mary Wardley, VP, Enterprise Applications and CRM Software, IDC Live Event Date: Wednesday, November 16, 2016 10 AM PT / 1 PM ET Significant changes are coming...

Discover How Proactive Customer Communication Fuels Omnichannel Engagement (Latin America Event)

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Featuring Art Schoeller, VP and Principal Analyst, at Forrester Research Live Event Date: November 9, 2016 @ 12 PM CST / 4 PM BRST Being “proactive” with your...

Discover How Proactive Customer Communication Fuels Omnichannel Engagement (North American Event)

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Featuring Art Schoeller, VP and Principal Analyst, at Forrester Research Live Event Date: November 9, 2016 @ 10 AM PT / 1 PM ET Being “proactive” with your customers...

Discover How Proactive Customer Communication Fuels Omnichannel Engagement (European Event)

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Featuring Art Schoeller, VP and Principal Analyst, at Forrester Research Live Event Date: November 9, 2016 @ 3 PM GMT / 4 PM CET Being “proactive” with your customers...

What’s the Easiest First Step to Omnichannel? Surprise – It’s Your IVR! (Latin American Event)

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Featuring Kate Leggett, VP and Principal Analyst, Forrester Research Live Event Date: October 19, 2016 @ 12:00 PM CDT / 3:00 PM BRST Omnichannel self-service is the new paradigm....

What’s the Easiest First Step to Omnichannel? Surprise – It’s Your IVR! (European Event)

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Featuring Kate Leggett, VP and Principal Analyst, Forrester Research Live Event Date: October 19, 2016 @ 3 PM BST / 4 PM CEST Omnichannel self-service is the new paradigm....