Virtualization Best Practices Guide
Virtualization promises to boost efficiency and cut costs, making it an important element in your IT department’s efforts to do more with less. Whether you’re running...
Creating a Modern, Effective Manufacturing Environment with ERP
While ERP is used widely by manufacturers of all types and sizes, not every manufacturer is getting full use out of this important, but sometimes costly investment.
Since...
Reach and Retain More Corporate Accounts: Lanyon Delivers Real ROI
A ROI guide for hoteliers from Lanyon.
Corporate travel is on the rise — and hotels of all sizes are vying for a share of the profits. In order to compete, hotels have...
Driving ROI: The Business Case for Comprehensive Event Management Software
Get better results from your next customer event
Pulling off a successful, engaging customer event can be a challenge in itself—but how can you also ensure a healthy crop...
Big Data: Transforming Travel, Meetings, and Events with Better Intelligence
Use Big Data for smarter travel and event planning
The average company spends about 7 to 12 percent of its overall budget on meetings and events. But manual processing of...
Benchmark Your Contact Center Routing: How Do You Score Against Today’s Best Practices?
Wednesday, October 8, 2014
2 PM Eastern / 11 AM Pacific
We’re all painfully aware that both customer expectations and technology are evolving fast. Customer contact routing...
