Journey to the 3rd Platform
Using Digital Customer Experience for Business Growth and Innovation
The Information and Communications Technology industry (ICT) is in the midst of a once every 20–25...
5 Advantages of Mobile for Customer Service
For a More Responsive and Connected Customer Service
Customer service has never been more important to the success or failure of a business. In today’s hyper-connected...
14 Critical Metrics Extracted From Phone Calls in Q1 2014
During Q1 2014, LogMyCalls processed millions of call segments using their Conversation Analytics engine. These calls were from dozens of industries across North America....
Who takes the CRM prize? Get the G2 Crowd CRM Grid
See the CRM Leaders and the Laggards – Get the 2013 G2 Crowd CRM Grid that rates CRM products based on data and user reviews! Better than analyst and research reports,...
How to Successfully Select an ERP System in Eight Simple Steps
An Enterprise Resource Planning (ERP) system is a series of software applications or modules that collects data from your sales, purchasing, finance, inventory, supply chain,...
Protecting Windows Microsoft Exchange Server
Growth in data for Microsoft exchange is expanding at a rapid growth rate. Mailbox sizes are increasing due to multimedia file, documentation collaboration and database Growth....
