How to Deliver a Seamless Omnichannel Customer Experience
Wednesday, October 22, 2014
2 PM Eastern / 11 AM Pacific
Customer Service Journeys most often start online and many of these interactions wind up in the contact center. According...
Critical Requirements for Building a Future-Ready Contact Center
Wednesday, October 29, 2014
2 PM Eastern / 11 AM Pacific
Today, customers expect the agent who answers their call to know they’ve already sent an email and engaged...
Get Customers Inspired: How Modern ERP Can Support Greater Customer Experience
An IDC survey of over 460 enterprises worldwide showed a shift toward customer-orientated initiatives with the importance of value-added services underlying the customer...
