Journey to the 3rd Platform
Using Digital Customer Experience for Business Growth and Innovation
The Information and Communications Technology industry (ICT) is in the midst of a once every 20–25...
5 Advantages of Mobile for Customer Service
For a More Responsive and Connected Customer Service
Customer service has never been more important to the success or failure of a business. In today’s hyper-connected...
20 Customer Service Best Practices
Put the “Customer” Back in “Customer Service”
Customers today have so many options – not just the plethora of product choices, but even the multitude of ways...
The Digital Customer Experience (CX) Imperative
Industry Expert Brian Solis Reveals Why Digital CX is Key to the Future of Business
Wednesday, November 12, 2014
2 PM Eastern / 11 AM Pacific
We are witnessing the rise...
How to Deliver a Seamless Omnichannel Customer Experience
Wednesday, October 22, 2014
2 PM Eastern / 11 AM Pacific
Customer Service Journeys most often start online and many of these interactions wind up in the contact center. According...
Benchmark Your Contact Center Routing: How Do You Score Against Today’s Best Practices?
Wednesday, October 8, 2014
2 PM Eastern / 11 AM Pacific
We’re all painfully aware that both customer expectations and technology are evolving fast. Customer contact routing...
