Low-Code Tools Fuel Business Transformation at Digital Speed
Businesses face growing pressure to operate at digital speed. New expectations from both customers and internal users
have left companies facing mounting pressure to accelerate...
How to Build Great Customer Journeys
Every interaction with your company informs the quality of that journey. Do you want great customers? If so, you need to create excellent customer journeys. This means better,...
Video Saved the Service and Support Star
Ever been on one of those frustrating calls with a customer who’s trying to describe a problem? “Umm, there’s a blue and green wire coming out of this little...
Getting a Clear Picture of the Future of Support: 10 Ways Support Will Change in the Future
What will service and support be like in 2020? To answer that question, the Aberdeen Group took an in-depth look at emerging technologies and leading organizations in the...
Five Steps to Reach the Future of Service and Support
The Aberdeen Group used their crystal ball of research to peer into the near future to see how the job of providing IT, customer and field service support will be changed...
Frost & Sullivan: From Old School to Next-Gen IVR
Refreshed IVR as the Cornerstone to Optimal Customer Service
For decades IVR has been the front door to the enterprise. An effective IVR system can contribute significantly...
