How to Build Great Customer Journeys
Every interaction with your company informs the quality of that journey. Do you want great customers? If so, you need to create excellent customer journeys. This means better,...
The Customer Journey
A Handbook for Meaningful (and Profitable) Engagement
Customers are seizing control of the marketplace and CEOs are shifting their focus to their customer-facing teams –...
Five Fundamentals for Omni-Channel Commerce Success
Maximizing the Power of Commerce along the Customer Journey
Commerce is one of numerous customer-facing teams within a business. The others include sales, customer service,...
Supporting Customer Journeys and Your Business with a Cloud Contact Center
eBook
Deploying your contact center in the Cloud provides you with significant benefits, both in added capabilities and in new efficiencies, to increase the caliber of your...
Five Ways to Optimize Customer Journeys Using a Cloud Contact Center
In a recent study, McKinsey found revenues grew 10-15% with a 20% customer satisfaction increase when companies focused on journeys rather than solely looking at individual...
