Industry Expert Brian Solis Reveals Why Digital CX is Key to the Future of Business
Wednesday, November 12, 2014
2 PM Eastern / 11 AM Pacific
We are witnessing the rise...
Wednesday, October 22, 2014
2 PM Eastern / 11 AM Pacific
Customer Service Journeys most often start online and many of these interactions wind up in the contact center. According...
Wednesday, October 29, 2014
2 PM Eastern / 11 AM Pacific
Today, customers expect the agent who answers their call to know they’ve already sent an email and engaged...
Wednesday, October 8, 2014
2 PM Eastern / 11 AM Pacific
We’re all painfully aware that both customer expectations and technology are evolving fast. Customer contact routing...
An IDC survey of over 460 enterprises worldwide showed a shift toward customer-orientated initiatives with the importance of value-added services underlying the customer...