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According to a recent Aberdeen Research on Omnichannel Customer Care, “Companies that connect all their customer service channels… report 89% customer retention,...
A workstation doesn’t have to be right in front of your users. Instead, understand the benefits of moving your company’s workstations into a central location...
During Q1 2014, LogMyCalls processed millions of call segments using their Conversation Analytics engine. These calls were from dozens of industries across North America....
Wednesday, October 29, 2014
2 PM Eastern / 11 AM Pacific
Today, customers expect the agent who answers their call to know they’ve already sent an email and engaged...
A simple comparison guide for choosing the right VoIP solution for your business.
The versatility of VoIP has made it the leading choice for companies seeking an updated...