What Customers Want and How Your Contact Center Can Deliver
Stop the anger. Get customers to their happy place.
Today’s call centers must be all things to all people. Despite this, most customers agree on what...
Journey to the 3rd Platform
Using Digital Customer Experience for Business Growth and Innovation
The Information and Communications Technology industry (ICT) is in the midst of a once every 20–25...
5 Advantages of Mobile for Customer Service
For a More Responsive and Connected Customer Service
Customer service has never been more important to the success or failure of a business. In today’s hyper-connected...
How to Deliver a Seamless Omnichannel Customer Experience
Wednesday, October 22, 2014
2 PM Eastern / 11 AM Pacific
Customer Service Journeys most often start online and many of these interactions wind up in the contact center. According...
Critical Requirements for Building a Future-Ready Contact Center
Wednesday, October 29, 2014
2 PM Eastern / 11 AM Pacific
Today, customers expect the agent who answers their call to know they’ve already sent an email and engaged...
Benchmark Your Contact Center Routing: How Do You Score Against Today’s Best Practices?
Wednesday, October 8, 2014
2 PM Eastern / 11 AM Pacific
We’re all painfully aware that both customer expectations and technology are evolving fast. Customer contact routing...
