On-Demand Webinar
For years, contact centers have strived for a complete customer view, but siloed data and the accumulation of point solutions has continued...
Wednesday, November 1, 2017 – North America and Latin America
Thursday, November 2, 2017 – Europe, Middle East, and Asia-Pacific
The ability to quickly scale...
In-house contact centers are becoming more of a reality with the cloud. This can be a big win for all businesses who care about their customer experience. You get...
Numbers speak for themselves: it costs about $500/visit to service a customer in person, $5.66/call with a live agent in a contact center, 45 cents/call...
It can be difficult for enterprises to navigate the broad array of available cloud contact center offerings: with the increased acceptance of cloud among enterprises, as...
In a recent study, McKinsey found revenues grew 10-15% with a 20% customer satisfaction increase when companies focused on journeys rather than solely looking at individual...
