How to Set Up an In-House Contact Center
In-house contact centers are becoming more of a reality with the cloud. This can be a big win for all businesses who care about their customer experience. You get...
The Contact Center Selection Checklist
Numbers speak for themselves: it costs about $500/visit to service a customer in person, $5.66/call with a live agent in a contact center, 45 cents/call...
10 Signs Your CRM is Obsolete
Your Customer Relationship Management (CRM) solution should be a bedrock of your business and an indispensable asset to sales and marketing teams...
Infographic: 8 Steps to an Effective Social CRM Strategy
Experts everywhere have been banging the Social CRM drum for quite a while. While many of us might roll our eyes and keep on “liking” and posting, our newest infographic...
IP Phone Comparison Chart – Got VoIP? We Help You Pick the Right IP Phone to Get the Most Out of It
Our industry experts have just compiled the new IP Phone Comparison Chart. Choosing a VoIP phone system makes great business sense with lower costs and more features compared...
Phone System Comparison Chart – Compare prices, features, scalability and more…
Our industry experts have prepared a detailed comparison chart of over 100 phone systems from more than 50 leading manufacturers. Quickly and easily compare phone systems...
