The Ultimate Phone System Buyer Checklist
On average, businesses change or update their phone systems only once every seven years! As such, a phone system is a long-term investment and because of the interactive...
How to Set Up an In-House Contact Center
In-house contact centers are becoming more of a reality with the cloud. This can be a big win for all businesses who care about their customer experience. You get...
The Contact Center Selection Checklist
Numbers speak for themselves: it costs about $500/visit to service a customer in person, $5.66/call with a live agent in a contact center, 45 cents/call...
10 Signs Your CRM is Obsolete
Your Customer Relationship Management (CRM) solution should be a bedrock of your business and an indispensable asset to sales and marketing teams...
Infographic: 8 Steps to an Effective Social CRM Strategy
Experts everywhere have been banging the Social CRM drum for quite a while. While many of us might roll our eyes and keep on “liking” and posting, our newest infographic...
A Look Ahead at Phone Systems in 2014
Brought to you by our phone systems expert is your guide to navigating the phone systems industry in 2014. The stories of cloud-based communications and BYOD are heard often,...
