5 Steps to Building a Customer Experience Driven Contact Center
eBook
As companies made the transition to a multichannel contact center, many arrived there by adding more systems resulting in fragmented and siloed infrastructure. This...
Reach and Retain More Corporate Accounts: Lanyon Delivers Real ROI
A ROI guide for hoteliers from Lanyon.
Corporate travel is on the rise — and hotels of all sizes are vying for a share of the profits. In order to compete, hotels have...
Journey to the 3rd Platform
Using Digital Customer Experience for Business Growth and Innovation
The Information and Communications Technology industry (ICT) is in the midst of a once every 20–25...
How to Deliver a Seamless Omnichannel Customer Experience
Wednesday, October 22, 2014
2 PM Eastern / 11 AM Pacific
Customer Service Journeys most often start online and many of these interactions wind up in the contact center. According...
