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As companies made the transition to a multichannel contact center, many arrived there by adding more systems resulting in fragmented and siloed infrastructure. This...
Discover the top tips for creating highly engaging event experiences for your attendees
Did your last event include ultra-efficient registration, mobile interaction, social...
Wednesday, October 29, 2014
2 PM Eastern / 11 AM Pacific
Today, customers expect the agent who answers their call to know they’ve already sent an email and engaged...