Enterprises struggle to transform into digital business because they don’t automate the operational processes that underpin customer journeys. Breakdowns in processes like parts and service scheduling, pricing, returns, and warranties derail customer journeys, creating a huge task for application development and delivery (AD&D) pros. A new generation of digital process automation practices, platforms, and plans are the answer.

In this report you will learn:

• Why process automation is crucial to the customer experience and digital transformation
• Why process owners must lead development
• A new class of vendors and platforms is rising to meet the DPA challenge

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