Virtual support agents (VSAs) offer a modern alternative to traditional ITSM support channels like phone and email. They extend chatbot capabilities by automating repetitive IT tasks, reducing service desk workloads to optimize support efficiency.

As Gartner explains in Innovation Insight for Virtual Support Agents:

“Both IT service desks and external customer support in many organizations have experienced spikes in volume due to shifts in service needs in 2020. This is the one reason more organizations are interested in virtual assistant than ever before.”

Download the full report to:

• Understand the benefits and capabilities of VSA solutions
• Learn how VSA’s differ from general-purpose virtual assistants and chatbot platforms
• Gain expert recommendations on when, where, and how to use these solutions

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