Forrester Report – Building a Centre of Expertise to Support Robotic Automation

Forrester Research Consulting have published a report explaining how an organisation should develop a Centre of Expertise (CoE) to support an enterprise scale Robotic Automation program. The papers explain what robotic automation is, what types of processes are suitable for this approach and how it is different from BPM initiatives. Forrester reaches the conclusion, amongst other key findings, that Robotic Automation complements BPM programs and should be rolled out using a CoE organisational form.

Topics Covered:

  • What Is Robotic Automation
  • Establish A Robotic Automation Centre Of Excellence
  • Understand Where You Are On The Robotic Automation Journey
  • Overcoming Key Challenges On The Robotic Automation Journey
  • Key Recommendations

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