Customer experience has been established as the key differentiator amongst businesses, and the search on your portal is directly related to CX. Search relevance can be the difference between an engaged customer or a lost customer because it delivers results that matter most to the user. Search relevance has the power to transform a search engine into an effective sales or support rep. In this eBook, we map the journey from what enterprise search relevance is, why it’s important, and how to improve it to build competitive differentiation!

Key Takeaways

• Gain a firm understanding of what enterprise search relevance stands for

• Factors affecting search relevance and why it matters for your enterprise

• Strategies to measure and improve search relevance