Why Your Multi-vendor Contact Center is Detrimental to Business Growth: Hear the Visa Story

Multi-channel touchpoints have greatly complicated the end-to-end customer journey. Customers expect to receive consistent customer experiences, whichever channel they use, but this is very difficult to deliver when each channel emerges from a separate technology silo. As you think about modernizing your call center infrastructure to a customer-centric, multi-channel contact center, you may want to consider an all-in-one platform based on open standards. Join Jessica Franco, Chief Solution Architect, Contact Center Technology Solutions at VISA Inc. as she shares the VISA success story. You will also learn how to: Reduce multi-vendor complexity by deploying an all-in-one Customer Experience platform Implement an open standards based software only solution for increased flexibility and agility Gain visibility and operational control across multiple sites with centralized administration Empower your agents with one desktop application for all channels and work items Request Free!