Generative AI is poised to transform the businesses of communications and collaboration.

These new AI tools promise to change how we work, from recapping meetings to enhancing the quality of videoconferencing, from enhancing the performance of call center agents to boosting customer experience across multiple channels.

This eBook covers:

• AI Is Everywhere; But It’s Still Our World
• Amazon, Zoom Add to Their AI Portfolios
• Google Fleshes Out Generative AI Tech For Call Centers
• Microsoft Ups its Teams Game with Copilot AI
• Webex Integrates Intelligence Throughout its Platform
• Five Ways Generative AI Will Change Collaboration
• Do You Really Want ChatGPT Talking to Your Customers?

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