To meet their current and future operational challenges, utility companies can benefit tremendously from leveraging workforce management technologies. Fortunately, a new generation of enterprise-grade field workforce digitization platforms is fast emerging. These solutions are allowing utilities to take full advantage of geospatial field data to inform operational decisions, automate workflows, and enable deep, ongoing visibility into how field operations are unfolding across the service area.

To discover just what technological advances are of greatest value to utilities today, Epoch Solutions Group conducted a survey of customers in December of 2022 to learn more about their most pressing challenges, opportunities for the future – and how they plan to apply digitization to sharpen their operational model.

Based on customer feedback and other industry sources, we have identified four common operational objectives of utility companies today, trends that are driving technological investments and setting the stage for a digitally transformed tomorrow.