Automation, digital transformation, the global pandemic, the gig economy, and changes in demographics, employees’ expectations, and corporate mandates are just a few of the seismic shifts affecting what companies do and how they do it. To meet these challenges and stay competitive, organizations need to ensure they can respond in an agile way to whatever the future throws at them. Companies that do will be well positioned to thrive; those that don’t will struggle to keep up. Strategically, there is now an imperative to invest in the future of work. The goal of properly training and equipping your workforce is nothing less than an existential one, especially as employee expectations rise and customer experience provides competitive advantage.