First-generation digital channels like Email and Web Chat are seeing significant adoption, along with video chat and co-browsing capabilities. Mobile apps, tied to the widespread use of smartphones, are gaining traction, though contact center support lags behind.

However, customers are rapidly moving beyond these channels, seeking next-generation options. Social platforms are becoming mainstream contact center channels.

Download the guide today to learn how to help your business adapt to this evolving landscape and leverage the power of next-generation digital customer service.

Included in this guide:

• How to incorporate AI for self service
• Tips for managing next-gen digital
• The "secret sauce" of digital leadership