Choosing the best partner for your business needs

Staffing is one of the biggest challenges in the hospitality industry today. Considered outsourcing? One of the most cost-effective and impactful areas to consider outsourcing is customer service, including guest services, reservations, email inbox management, and more. The Definitive Guide to Outsourcing Customer Service outlines key points to help select the best partner.

Don't walk blindly into negotiations. Come armed with what you need to know about customer service outsourcing and your business requirements before you get started.

In this eBook you’ll find:

• A needs assessment worksheet
• Detailed questions to ask potential providers
• A discussion of cost vs value
• An outline of standard pricing models