The Chief Merchant Study: Competing in an Omni-Channel World

You will learn:
  • How to provide a seamless, personalized experience whether the customer shops online, in store, over the phone, using a mobile device or all of the above
  • Ways to leverage the insights you gain online to improve revenues and customer service in all channels
  • Ideas for integrating all of the processes, data and systems in your cross-channel business


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