Socializing Customer Support Webinar

Kate Leggett, Forrester's leading expert analyst on customer service technologies will lead the conversation and provide industry trends and insights on the future of customer support. In this webinar you'll learn how: A top 10 global credit card company leverages social software to arm sales agents with a robust multi-media platform for new product launches and marketing campaigns A complex medical support center has seen an 18% reduction in average handling time Social software can unleash the power of knowledge centers Transparency raises the bar in a customer support use case - from knowledge sharing to merit based recognition to workforce recruitment Request Free!