Six Best Practices for Agent Knowledge Management

How do you make sure your customers are having good service experiences with your brand? You measure the experience and adapt accordingly. Process improvement is a cornerstone of the Design-Orchestrate-Listen methodology of KANA's Service Experience Management platform. Using point-and-click visual modeling and deployment tools, service managers can design and orchestrate agent workflows and customer Experience Flows™ in minutes. Listen to the outcome. Adapt. Repeat. Request Free!