Transforming the Service Desk to deliver a better user experience can permeate an entire organization and work to your advantage. If you are hesitant to make a change, the good news is that it doesn’t have to be an “all or nothing” decision.

In this whitepaper, you’ll discover:

• Warning signs that the Service Desk needs your attention
• Challenges associated with in-house, external, and hybrid approaches to managing a Service Desk
• Ways to move beyond Service Desk limitations to enhance the customer experience