In times of economic downturn, maintaining business critical systems can be a target for cost-cutting measures, especially when the perception is that a full-time resource isn’t necessary.

2020 has been hard for every business. We have seen an impact on Salesforce support that has organizations questioning whether they can simply “get by” with their current set-up. Perhaps, but that assumes your organization has come to a halt as well, with no employee turnover, or change in business processes!