Inventory Optimization: How Best-in-Class Stack Up on Customer Service Performance While Optimizing Their Inventory

Today's supply chain professional is often asked to reduce inventory costs while improving customer service. Needless to say, this is a difficult task. Further complicating the situation is the increasing number of sales channels and the growing globalization trend. Together these trends demand that inventory must move faster and further than ever before. It is important to understand how Best-in-Class companies are balancing inventory reduction with customer service. In a January 2012 Aberdeen Inventory Management survey, the top two pressures were the need to reduce inventory carrying costs (60%) and the need to improve customer service levels (42%).

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