Infographic: Lessons from the History of CRM

Customer Relationship Management has taken a few twists and turns from its start with siloed contact databases to the fully integrated, data rich juggernaut it is today. Their new infographic traces this development and gives you a fuller understanding of what CRM is and what it’s going to become. Read this infographic to learn: How (and why) CRM was finally used effectively Why Social CRM matters What big features are coming for CRM Request Free!