Large language models (LLMs) and generative artificial intelligence (GenAI) are increasingly used in contact centers to enhance customer service, streamline operations, and increase efficiency. GenAI allows companies to quickly build, deploy, and scale AI‑powered applications for their customers without requiring additional resources or personnel.

GenAI is revolutionizing how businesses do customer service. To learn more, read the eBook: "How GenAI Is Reimagining and Remaking the Modern Contact Center."