Implement a Successful End User Self Service Platform – Significantly Reduce Your Total Cost of Support

Every day corporations work to reduce the amount of money they spend to support their end customers and still provide quality services. Over the past two decades, corporations have tried to standardize their technologies, consolidate and centralize support functions, then look to outsource and offshore, all as a ways and means to lower costs but often at the expense of a negative end user experience. What do you do when you've exhausted those approaches and you still need to further reduce support costs? How do you create a support platform that's not going to become obsolete when the cost of labor rises again? In this program, leading experts from featured analyst firm, Gartner Inc. and ii2P discuss why end user self-service is critical and what is necessary to succeed with it. Additionally, their experts will uncover why CompuCom turned to ii2P to provide its customers with end user self-service and also the benefits they've reaped. Request Free!