2020 brought for retailers a tremendous, and challenging acceleration in digital commerce. According to a 2018 survey by BRP, 81% of retailers aimed to deploy cloud-based unified commerce within 3 years in order to achieve competitive customer experiences in a fast-changing, omnichannel environment. After this year’s events, making this change towards Unified Commerce has become even more of a critical one to remain competitive.

In this complete guide to Unified Commerce, you will find: 

• A step-by-step guide from concept to project planning and execution. 
• An in-depth assessment to discover the maturity of your business to move into Unified Commerce.
• Best practices and analysis models to build your business case.
• How to get started planning your Unified Commerce project.

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