One of the hottest topics in business is customer experience. Elevating the customer experience is considered a key initiative for most companies, and the reasons are incredibly compelling.

Consider just a couple statistics on the importance of customer experience:

• Brands with superior customer experience bring in 5.7 times more revenue than competitors that lag in customer experience.
• 73% of consumers say a good experience is key in influencing their brand loyalties.

Now imagine that the members of your team who have the greatest impact on your customer satisfaction rarely engage with the customers. That’s precisely the position of Caliber Collision, the nation’s largest auto body repair chain.

Join us for this interactive session to learn more about why and how Caliber is leveraging back-of-shop digital experiences.