Focus Your Customer Experience Efforts On Your Customers, NOT Contact Center Agents

Customer engagement and contact centers play a critical role in what defines the overall customer experience. Traditional contact center metrics are agent driven and don't align well with customer expectations. Think about it, agents are not at the center of customer experience; customers are. After all, agents cannot influence sales and brand promises, self-service channels or back office efficiency. Register now for this 30-minute webinar. Hear how leading brands put customers back at the center of customer experience by recognizing non-contact center functions which have a direct impact on customer experience. You will learn: Why customer experience is much broader than customer service What parts of the overall customer experience your agents can actually impact Areas outside of the contact center that influence customer experience Request Free!