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SAS implemented chat and experienced an immediate effect: a 100% increase in service efficiency, quicker response times, and more satisfied customers. On top, the new communication channel also provided a boost to SAS’ service image. |
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SAS implemented chat and experienced an immediate effect: a 100% increase in service efficiency, quicker response times, and more satisfied customers. On top, the new communication channel also provided a boost to SAS’ service image. |