 | If you are in the America's please join this webinar on Wednesday, April 16, 2014 at 2 PM Eastern/ 11 AM Pacific. If you are in Europe, please join this webinar on Wednesday, April 16, 2014 at 3 PM British Summer Time/ 4 PM Central European Time. If you are in Asia, please join this webinar on Thursday, April 17, 2014 at 11 AM Sydney/ 9 AM Singapore. Yesterday's call centers were built around organizational needs and processes rather than the meeting the needs and expectations of today's customer. With the exponential growth of communication channels and the manner in which customers now expect to do business, your existing call center infrastructure is quickly becoming obsolete. In today's global competitive marketplace, companies are struggling to differentiate their brand. One proven strategy that your company can invest in is improving the customer experience. The adoption of new technologies such as speech analytics and WebRTC can improve the customer experience to help your organization gain competitive advantage, meet compliance requirements and increase revenue in 2014 and beyond. Join us for this webinar and learn how you can:
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