As service management frameworks, concepts, and tools expand beyond the IT function, IT leaders and their teams play a critical role in helping define and explain the benefits of implementing a service-focused mindset across every business function.

But it is important to recognize that service management is not a set of digital capabilities or a box of tools. It is a process of identifying and nurturing a chain of value-adding activities within and between different departments and functions to achieve well-defined business outcomes. 

Join HDI and a panel of industry experts to explore how organizations apply service management to unlock value, improve employee experience and engagement, increase communication and collaboration, and break down silos to deliver world-class products and exceptional customer service.