The customer's experience with your company isn't over until service is delivered or the transaction is completed. In many cases, this requires sales or customer service to move customer interactions and/or related work to the back office for fulfillment. Too often, companies do not have the systems and best practices in place to ensure a seamless flow throughout the process – resulting in a poor experience for customers and missed sales opportunities for companies. What if you could prioritize and route tasks, manage employee skills and schedules, and monitor the entire process from the front office to the back office? Now you can with an Enterprise Workload Management solution. Register now for this webinar. Learn how you can:
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