EMA’s research sought to understand the appetite, adoption, maturity, near-term plans, and transformational potential for automation, AI, and analytics, as well as explore areas such as:

• The blurred line between IT and the business
• ITSM’s relevance & effectiveness in a dynamic business environment
• The role of ESM in the adoption of automation and AI
• Rising service possibilities due to the confluence of AI/analytics with automation
• The level of understanding around the different types of AI/analytics

Download this whitepaper to receive a use-case look at the state of AI and predictive analytics advances, learn more about the reinvention of ITSM, and gain a better understanding of how this reinvention enables integrated operations.

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