Customer service leaders can no longer rely on efficiency alone for success. In this eye-opening report, Aberdeen concludes that delivering an effortless service experience is the new differentiator—producing up to a 4.1X greater annual increase in retention rates.*

Download this report for expert recommendations in helping achieve higher employee satisfaction, lowering customer effort, and offering better customer service. You’ll find insights that helped companies like yours:

• Decrease service costs by 13% YOY while increasing up-sell opportunities*
• Boost customer satisfaction while increasing retention rates
• Cut nearly $1.4M in service costs annually by minimizing customer effort*

* Source: The Return on Managing Customer Convenience in Modern Service Programs, Omer Minkara, Aberdeen, 2020