We have all heard the saying “If you don’t plan, you’re planning to fail.” Nowhere is this more true than when you are implementing a CX strategy.

In the recent Forrester report "How to Build the Right CX Strategy", we learn how to create an effective blueprint that tells CX professionals how to develop a research-based and business aligned CX vision. This vision can then be translated into a CX strategy the organization can understand and implement.

This infographic walks you through some tips on how to plan for CX success.

Included in this infographic:

• Building a solid CX strategy
• Collecting data across all touchpoints
• Executing your CX strategy