In partnership with Google Cloud Platform and Zebra, Manhattan completed a landmark Unified Commerce Benchmark Index of Specialty Retail. The research evaluated 124 brands in 11 sectors of specialty retail across 280+ customer experience capabilities.

• The benchmark is the first and only one that included real-life purchases, returns, customer service and more, across digital and physical channels and multiple interactions.
• Categories of evaluation included: Search & Discovery, Cart & Checkout, Promising & Fulfillment, and Customer Service & Engagement.
• Leaders were named for the overall sector and each category of evaluation.

The results provide invaluable insights into how the industry’s best are executing unified commerce, as well as measuring sticks for your own operation.