Connecting the dots between business KPIs (Key Performance Indicators) such as Net Promoter Score and Customer Effort Score with contact center metrics will help you determine...
Windows PowerShell 3 can be used in conjunction with Exchange Server 2013 to automate and manage routine and complex tasks to save time, money, and eliminate errors. ...
Forrester Research, Inc., researched, analyzed, and scored 9 Application Lifecycle Management (ALM) providers against 116 criteria, and Rally was ranked a leader. “Rally's...
Forrester used their Mobile Banking Functionality Benchmark methodology to evaluate the retail mobile banking offerings of 15 retail banks in North America, Western Europe,...
With customer expectations rising and substantial business at stake, digital banking strategy teams know they need to keep improving their mobile services. This is one of...
Live webinar – June 20, 2013 at 4:00 PM EDT / 1:00 PM PDT
A lot has changed in the way we communicate for business. A decade ago, most organizations had employees who came...