The bottom line of a professional service organization is defined by how well it delivers talent and expertise where and when it’s needed most in the face of ever-changing...
Organizations looking to retain and engage top employees must learn the art of appreciation. Best-in-class organizations realize this and are rapidly embracing recognition...
A CFO is a corporate officer primarily responsible for managing the financial risks of the corporation. Secondary responsibilities are financial planning and record keeping...
What is sales engagement, and why should sales leaders care? ClearSlide partnered with CSO Insights and asked 354 firms to define and determine how sales engagement drives...
You need machines to analyze conditions to invoke the appropriate actions. These actions themselves can be automated. To perform adaptive, full-service automation, you need...
Inability to access or effectively use technology tools is the top struggle hindering contact center agents' ability to do their jobs and fulfill their organizational mission:...