Customer and operational data captured across different channels provides the potential to do just that. However, this requires companies to use analytics to convert data...
The activities in this report, highlight the characteristics of the Best-in-Class firms in alleviating this challenge, and delighting clients through personalized and timely...
Providing high-quality healthcare is a science—but securely managing the expanding amount of highly personal healthcare content can be an art. As the already-large volumes...
The Container Store partnered with MicroStrategy to build a mobile app for their store leadership teams that provides them with information such as sales recaps, payroll performance,...
For Store Team Leaders (managers or STLs), it is critical to keep constant tabs on the pulse of overall store performance, as well as the performance of individual departments....
Our research has found that leaders are taking strategic actions to help ensure B2B operational success, while followers struggle with managing larger inventories, slower...